Our customers: as diverse as the books they order.

For more then twenty years Books & Research Inc. has been providing Library Services to academic institutions, corporations, government agencies and libraries. As a result of our experience in this industry, we understand the complexities of supplying and working with a wide range of customers and fulfilling small and large orders. We recognize that each agency is different and has unique objectives, which is why we make it a priority to understand the individual business needs and mission objectives of each customer.

Our personal philosophy is that regardless of the size of their order, from a single title purchase to a multi-million dollar project, customers should receive what they paid for when they asked for it. This philosophy has led us to constantly evolve our technical infrastructure, our staff, and our services -- all to serve our customers better and more efficiently. Furthermore, we pride ourselves in an extremely high order fulfillment rate and low cancellation rate. Unlike many competitors, we will not quote titles that we know our unavailable to get your contract. In short, we believe that honest, prompt, courteous, and individual service is the key to a mutually beneficial relationship. For these reasons, more than 70% of our customers are repeat customers. We hope that each order you place with us will lead

Even though our philosophy is the same no matter who the customer is, we also recognize that each customer is unique and requires personal attention. Although we offer 24-7 customer account access via the web, allowing customers to check on the status of their orders real-time and to view invoices and order history -- we also understand that no two customers are the same. The best way to meet the unique needs of our customers is to be available whether it be via phone or email: we are here to answer your questions.

Although most of our customers are either connected to a library, training centers, or educational institutions -- they come from different areas of industry. For this reason Books & Research has developed specific services that help serve our customers from corporations, academia, and government.