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If it is, was or will be in print, Books & Research can get it.
From ordering books for classes and training sessions to appending a library collection -- our customers order books for many different reasons. As a result, our customer's reading lists are as diverse as the reasons they order. In order to supply such a diverse customer-base, a supplier must be able to acquire a wide range of material such as:
- Books - All books in print, from popular subjects to fiction, science, technology, medicine, reference, and religion
- Grey Literature - Maps, theses, reports, and studies
- Conference Proceedings and Press Publications - IEEE, etc
- Government reports - Including GPO, EPA, NBS, etc
- AV Media – DVDs, CDs, as well as language and digital media
Over the more than two decades that Books & Research has been providing library services, we have developed strong ties with publishers and other library material providers. From titles from main-stream publishers to publications from associations, institutes, small presses and other harder to find material, Books & Research has the ability to acquire the titles you need. Rather than only "sell" titles from one catalog, Books & Research recieves direct feeds from major publishers and uses real-time data feeds for other sources allowing us to acquire most titles quickly and competitively priced. In addition to having a catalog with millions of titles, we are able to quickly retrieve information on titles such as availability, weight (for accurate shipping quotes), and latest edition (to ensure that our customers get the latest version of a title).
The Books & Research book order service consists of several parts:
- RFQ - We strive to make our quotes as accurate as possible. Unlike competitors who often submit price quotes for books that are no longer in print or unavailable, Books & Research believes that the customer should always be fully informed. For example, if a title requested will not be printed for several months, we will inform our customer and allow them the option of substitution, cancellation or waiting. Additionally, our shipping quotes are based on exact weight not some estimated figure. Finally, we will also make sure that titles requested are the most current version.
- Customer Service & Customer Portal - Our customer service moto is "we are always an email or phone call away." In addition to our responsive customer service, we also offer customers access to our portal via the web. Using the portal, customers can check real-time the status of current orders, as well as view invoices and order history.
- Firm Fixed Orders - Our quoted costs are all inclusive. It is as simple as "what we quote is what you will pay." But we go further: we will not quote you for a book that we know to be unavailable. Customers know that if we quote on a title, they will not only get the title at the cost we quoted, but they know the book is available.
- Invoicing & Easy Payment Methods - From wide-area work force (WAWF) and FastPay for government customers, to purchase orders and credit cards from corporate and academic customers, we have a payment method that meets your needs.
- Processing & Cataloging Services - Whether a customer requires just their libraries property lable be affixed or that each item be assembled to an elaborate specification including smart barcodes, RFID chips, and corresponding electronic records-- we can deliver books to your exact order.
Our experience, coupled with our technological infrastructure, allows us to to quickly acquire books (in bulk or single titles) directly from publisher and supplier pipelines. However, network and supply is nothing if you can't provide your customer with the requested item when they want it and for the agreed upon price. Books & Research strives to deliver a book supply and shelf-ready service that meets the exact needs of the library and book buying community.
Let us work our extensive network of publishers and wholesalers to get you the titles you want, when you want, all at the best possible price.
| Books & Research book network
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Extensive network of publishers and suppliers |
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Ability to obtain almost any title - from popular in print titles to GPO reports |
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Accurate quotes - Based on unit cost, availability and shipping costs |
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Ability to accept firm fixed price for orders |
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Customer portal - Real-time online order tracking available to customers |
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Shelf-ready titles - Processing and cataloguing services available |
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